From the Tracker home page, click on the link labeled Preferences in the upper right corner.

You can customize the following features:

User Password Settings

• New Password: To change your password, enter the password you wish to use in this field. This field may not be present depending on the authentication set up by your Tracker Administrator.
• New Password Confirm: Re-enter the password you typed into the New Password field above. You must enter the same password into both of these fields in order to successfully change your password. This field may not be present depending on the authentication set up by your Tracker Administrator.

Report Settings

• Maximum Records: You can select the maximum number of records that are displayed per page for reports on the Home and Query Pages. The upper limit for this maximum value is 100 records.
• First Home Page Report: You can select a saved query, advanced query, or saved chart to be displayed as the first report on your home page. If you do not want a first report displayed on your home page, select the option <No Report> for this field. If this option is selected for all 3 Home Page reports, the following message will be displayed on the Home Page: "No Home Page Reports are configured. If you would like a report to appear here, click the Preferences link above, select one or more Home Page Reports, and click OK."
• Second Home Page Report: You can select a saved query, advanced query, or saved chart to be displayed as the second report on your home page. If you do not want a second report displayed on your home page, select the option "No Report" for this field.
• Third Home Page Report: You can select a saved query, advanced query, or saved chart to be displayed as the third report on your home page. If you do not want a third report displayed on your home page, select the option "No Report" for this field.
• Chart Width x Height: Enter the dimensions that should be used when a saved chart is selected for one of the Home Page reports. The setting that works best in most environments is 700 x 300. This preference is not available for Restricted Users.
• Display Report User Groups in Home Page: Checking the box for this option will display the user name in brackets after the report name for group saved reports in the pulldown for each Home Page report. For example, the "Assigned to Me" report will be displayed as "Assigned to Me [Users]" in the pulldown for each Home Page report when this option is enabled.

Help Settings

• Display Field Help: Check the box to display the Field Help. Depending on what is configured by your Tracker Administrator, the field help can appear as small text above the field, below the field, or as a yellow question mark icon next to the name of the fields on the Add, Task, and Edit pages. When the Field Help icon is displayed, you can move your cursor over this icon to get an explanation about the field.

Date Settings

• Date Format: Select a format for the Date from the pulldown menu. The format that you choose will be used to display fields that contain date information within Tracker.
• Time Format: Select a format for the time from the pulldown menu. The format that you choose will be used to display all fields that contain time information within Tracker. Choosing 12 hour for the time format will display times followed by AM or PM to denote the appropriate 12 hour period, such as 02:05:38 PM. Choosing 24 hour as the time format will display times without the AM or PM designation, such as 14:05:38.
• Time Zone: Select a time zone from the pulldown menu. The time zone that you choose will be used to display all fields that contain time information within Tracker. For a list of available time zones, please refer to the following section:
  Windows Time Zones
• Adjust To Daylight Saving Time (DST): Check this box if you wish to have Tracker adjust time information to account for daylight saving time. If you selected a time zone in which daylight saving time is observed, we recommend that you enable this option.
• Exclude Time From Reports: Check this box if you wish to have Tracker display date information in the reports on the History, Home and Query pages without the time information included. Enabling this preference will also exclude the time information from History, Home and Query reports when they are exported or printed. Enabling this preference does not change how report results are sorted when a date field is selected as one of the "Sort By" fields. When a date field is selected as one of the Sort By fields, the time information is still used for sorting the results even though the time information is not displayed in the report results.
• First Day of the Week: Select the day of the week that you want to be displayed in the first column when using the calendar feature for date fields.
• Business Days: Check the boxes to the left of the days of the week that should be considered business days when using the calendar feature for date fields.

Export Settings

The following preferences are used when report data is exported from the Tracker Home, Query, and Metrics pages. Data is exported as a CSV (comma separated values) file. However, because there is no firm definition of a CSV standard, you may need to modify some export parameters to allow use of the exported data by other applications (spreadsheet, database, etc.). Tracker and your Tracker Administrator have set these values to defaults that should work in most environments. So in most cases, you should not need to change these settings. If you have an application that is not importing the data correctly, review the information below. If that does not help, please contact your Tracker Administrator.

• Field Separator: Choose one of the options to be used as the separator between the fields (values) of a report that is being exported. The available options are Comma, Semicolon, and Tab. If you are exporting English language (or Latin1) data in the United States, you should use Comma. If you are exporting English language (or Latin1) data in a country that uses a Comma in floating point numbers to separate the whole number from the fractional part (e.g. 45,125 for 45 and one eighth), you may need to set this to Semicolon. If your Tracker Administrator configured your system to use the Unicode (UTF-8) character set for multi-language support, Tab will generally work best in most applications.
• Row Separator: Choose one of the options to be used as the separator between the rows (lines) of a report that is being exported. The options are Carriage Return & Line Feed (Windows), Carriage Return (Mac OS), and Line Feed (Unix). Choose the appropriate option for the operating system you are using on your desktop (the one running the web browser you are using).
• File Extension: Choose one of the options to be used as the file extension when saving the file containing the exported data. The options are csv, txt, and No Extension. For English language (or Latin1) data, this should be set to csv. For Unicode (UTF-8, multi-language) data this should be set to txt. However, you can also choose No Extension if you wish to create a file without a file extension (without .csv or .txt at the end).

Note: When exporting data from a UTF-8 workgroup using the recommended settings listed above, misalignment of the data can occur when viewing the exported data in Excel if the file is not first saved to disk and then opened in one of the two ways listed below. Unfortunately, the default file open in Excel does not properly store multiple line text (as there may be in Tracker TextArea fields) in a single cell. Instead, it puts each line in its own cell which results in misalignment of the fields in the spreadsheet.

For UTF-8 data exported with Field Separator set to Tab, Row Separator set to Carriage Return & Line Feed, and File Extension set to txt, you can get Excel to properly place multiple line data in a single cell using one of the two operations below.

1. From Windows Explorer, select the file to be opened.
2. Right-click on the file and select Open With -> Microsoft Excel.

1. From Excel, select File -> Open.
2. Locate and select the file that you want from the list (the file you created when you exported the data from Tracker).
3. Hold down the SHIFT key on your keyboard, and then click the Open button (if you do not hold down the SHIFT key, the file may not be processed correctly).

Query Page Pulldown Settings

• Enforce Dependencies: Check the box for this option if you wish to have dependent relationships between pulldown fields enforced when using Query operations. This option cannot be enabled if you have the option Include Obsolete Items enabled. This preference is not available for Restricted Users.
• Include Obsolete Items: Check the box for this option if you wish to have obsolete option menu items available in the pulldown fields to be selected as search criteria on the Query Page. Obsolete option menu items are values in a pulldown that have been deactivated, but remain in the workgroup for archive purposes. Existing records may contain obsolete values. You must check the box for this option if you wish to include obsolete values in the search criteria for reports. This option cannot be enabled if you have the option Enforce Dependencies enabled. This preference is not available for Restricted Users.

Multi-Line Field Settings

• Display Window: Select the number of lines that should be displayed when editing (Edit or Task operation) or viewing (View operation) the text in a large text field. By default, this will be set to 5 lines. If the contents of a large field extend beyond the number of lines set in this preference, you will have the ability to scroll to see the complete contents of the field. On the View page if you are using Internet Explorer or Firefox as your browser, you will have the option to dynamically expand the window to see the complete contents without scrolling by clicking on the "+" icon to the left of the text. The "-" icon can be used to collapse the field to its default size. On the View page, empty (blank) fields are always displayed as a single line.
• Fully Expand on View Page: Checking the box for this option will automatically expand the window for all TextArea fields on the View Page so that all contents of the field will be visible without having to click on "+" icon. The window will be fully expanded irrespective of the setting for the Display Window option.

Visual SourceSafe Login Settings

• SourceSafe Login Settings: Enter your Microsoft Visual Source Safe User ID and password to be able to use the Source Code Control Interface within Tracker. This preference is not available for Restricted Users.

Discussion Settings

If these options are not displayed, it indicates the feature has not been licensed.

• New Post Notification: This option determines when a user will be notified about discussions via email. Selecting "No Email" indicates that a user should not receive any email notification messages related to discussions. Selecting "Receive Email for each New Post" indicates that a user will receive one email notification for each new post in any discussion thread to which he/she is subscribed. Selecting "Receive Email for the first New Post to each Thread" indicates that the user will only receive email for the first post made to each discussion thread since the user last viewed the message list for the thread. With this setting the user can tell which threads have had postings since the last time they were read, but will not have a separate email for each posting (just one per thread with new posts). After viewing the message list for a thread, a notification email will be sent the next time a message is posted.
• Invitation Notification by Email: This option determines whether a user should receive an email notification message when he / she has been invited to participate in a discussion thread initiated for a particular record. Selecting "Yes" indicates that the user should receive an email invitation for each new discussion thread.
• Message Display Window: Enter the number of lines of text you wish to see when displaying a message within a discussion. The default setting is 5 lines of text.

Login Options

This option may not be available depending on the authentication option selected by your Tracker Administrator.

• Auto Login: If your password is currently remembered by your browser, you can enable Auto Login. This feature automatically logs you in, bypassing the log in screen and taking you directly to your home page. To enable this feature, check the box labeled Auto Login. The Remember Password feature below must also be enabled in order to use the Auto Login feature. This option may not be available depending on the authentication option selected by your Tracker Administrator.
• Remember Password: You can set whether your browser should remember your password by checking the box labeled Remember Password and entering the password in the box provided. When enabled, the password field is automatically filled in when you log in. This option may not be available depending on the authentication option selected by your Tracker Administrator.

Reset Password

These options will only be displayed if your Tracker Administrator has enabled this feature in the Login Options section. Set up a Security Question and Answer using the options below so you can reset your password in case it has been forgotten.

• Security Question: Enter a question that will be used to allow you to reset your password in case you forget it. Examples of Security Questions are:
  1. What is your mother's maiden name?
  2. What is your favorite sports team?
  3. What is your pet's name?
• Answer: Enter the answer to the question you entered in the Security Question field above.

1. Browse to the Tracker Login Page
2. Click on the Forgot Your Password? link
3. Enter your User ID and click Continue
4. Answer the Security Question and click Continue
5. Enter and confirm a new password, then click on the Reset Password button
6. Click OK after the password has been reset
7. Login using the new password