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Incoming Mail settings are used for the Submit via Email feature. The Incoming Mail settings will not be displayed in the Email Configuration page of the Administration section unless an Email License Key has been entered into the Tracker License Manager and the "Enable Submit via Email" option is set to "Yes" in General Preferences.
To configure the Incoming Mail settings,
Send Mail Processing Status (as Email) to User
Select a user who will receive email messages about the processing
status of incoming mail for this workgroup. By default, this is set to
Admin.
Any user that is added to the workgroup and has
a valid email address entered into the
user profile information
can be selected. Select <None> if you do not wish to
send any status email messages.
Send Mail Processing Status (as Email) on
Select the condition which will send an email message about the
processing status of incoming mail for this workgroup. By default, this is
set to "Success and Failure", which will
generate an email message every time Tracker checks for email
(even if there is no email to process). Warning: Since this setting will
generate a status email every time Tracker checks for email,
we strongly recommend changing this setting (to Failure or None) once incoming
email configuration is complete and connectivity to your mail server has been
verified.
Selecting "Failure" will generate
an email message only when Tracker gets an error attempting to
check for email (e.g. can not connect to the mail server) or gets an error
while attempting to convert an incoming message to a new record.
Selecting <None> indicates that no email messages
should be sent regardless of the processing status of each incoming message.
These email messages
will be sent to the user specified in the option "Send Mail Processing Status
(as Email) to User".
NetResults Tracker
