NetResults Tracker

From the Tracker home page, click on the link labeled Preferences in the upper right corner.

You can customize the following features:

User Password Settings

Report Settings

Help Settings

Date Settings

Export Settings

The following preferences are used when report data is exported from the Tracker Home, Query, and Metrics pages. Data is exported as a CSV (comma separated values) file. However, because there is no firm definition of a CSV standard, you may need to modify some export parameters to allow use of the exported data by other applications (spreadsheet, database, etc.). Tracker and your Tracker Administrator have set these values to defaults that should work in most environments. So in most cases, you should not need to change these settings. If you have an application that is not importing the data correctly, review the information below. If that does not help, please contact your Tracker Administrator.

Note: When exporting data from a UTF-8 workgroup using the recommended settings listed above, misalignment of the data can occur when viewing the exported data in Excel if the file is not first saved to disk and then opened in one of the two ways listed below. Unfortunately, the default file open in Excel does not properly store multiple line text (as there may be in Tracker TextArea fields) in a single cell. Instead, it puts each line in its own cell which results in misalignment of the fields in the spreadsheet.

For UTF-8 data exported with Field Separator set to Tab, Row Separator set to Carriage Return & Line Feed, and File Extension set to txt, you can get Excel to properly place multiple line data in a single cell using one of the two operations below.

  1. From Windows Explorer, select the file to be opened.
  2. Right-click on the file and select Open With -> Microsoft Excel.
  1. From Excel, select File -> Open.
  2. Locate and select the file that you want from the list (the file you created when you exported the data from Tracker).
  3. Hold down the SHIFT key on your keyboard, and then click the Open button (if you do not hold down the SHIFT key, the file may not be processed correctly).

Query Page Pulldown Settings

Multi-Line Field Settings

Visual SourceSafe Login Settings

Discussion Settings
Note: These options will not be displayed unless you are using Tracker Enterprise Edition.

Login Options

This option may not be available depending on the authentication option selected by your Tracker Administrator.

Reset Password
These options will only be displayed if your Tracker Administrator has enabled this feature in the Login Options section. Set up a Security Question and Answer using the options below so you can reset your password in case it has been forgotten. If you forget your password:
  1. Browse to the Tracker Login Page
  2. Click on the Forgot Your Password? link
  3. Enter your User ID and click Continue
  4. Answer the Security Question and click Continue
  5. Enter and confirm a new password, then click on the Reset Password button
  6. Click OK after the password has been reset
  7. Login using the new password
Note: You need to have set up a Security Question and Answer prior to attempting to reset your password using the link on the Login Page.