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Overview
Tracker requires that a supported web server, database drivers, and (optionally) SQL Server or Oracle software is installed prior to running the Tracker Setup (installation) program. Most or all of this software may already be installed. The sections below describe what is required, how to verify that the appropriate software is installed, and how to download and install the software, if necessary.
Web Server Software
Microsoft Internet Information Server (IIS) version 5.0 and 6.0 are supported for use with Tracker. Please scroll down to the appropriate section for information on how to install the IIS web server and associated software on your web server machine (or verify that it has already been installed).
IIS 6.0 (Windows Server 2003)
Microsoft Internet Information Server 6.0 is not installed by default. If it has been installed, the following item
should be in your Start menu.
Start->Administrative Tools->Internet Information Services (IIS) Manager
If IIS 6.0 has not been installed, you can install it by running
Add/Remove Programs from the Control Panel. After
starting Add/Remove programs,
click on the Add/Remove Windows Components box, click on
the box for "Application Server" and click Details. Check the box for
Internet Information Services (IIS), then click Details.
If you would like to install the minimum necessary components,
select Common Files, Internet Information Services Manager, and
World Wide Web Service. Click OK twice, click Next to
install the selected components, then click Finish to complete the operation.
Tracker uses Java to send and receive email messages (from the web server machine on which Tracker is installed). As such, it is required that either the Sun Java Runtime Environment (JRE) version 1.3.1.x, 1.4.x or 5.x or Microsoft Java Virtual Machine (JVM) is installed on the Tracker server. As Microsoft has discontinued support of its version of Java, Sun Java Version 5.0 is recommended and can be downloaded from the Sun Java web site. Sun JRE Version 6.0 does not currently work with the Sun JavaMail software that we use for sending and receiving emails, so it cannot be used. Another version of Java (e.g. Version 6.0) can be installed on the Tracker server as long as version 1.3.1.x, 1.4.x or 5.x is also installed.
IIS 5.0 (Windows 2000 Server)
Microsoft Internet Information Server 5.0 is probably already installed
on your Windows 2000 Server machine. If installed, the following item
should be in your start menu.
Start->Programs->Administrative Tools->Internet Services Manager
If IIS 5.0 is not installed, you can add it by running
Add/Remove Programs in the Control Panel. After starting Add/Remove programs,
click on the Add/Remove Windows Components box, then check Internet Information
Services (IIS) in the wizard display that appears. If you would like to install
the minimum necessary components,
select Internet Information Services and click Details. Then select Common,
Internet Information Services Snap-In (a tool used to configure your web server) and
World Wide Web Server (the web server) and click OK (you do not need "Internet
Services Manager (HTML)"). Then click Next to install IIS 5.0.
If you are using Windows 2000 Server, you must be using Service Pack 4 or later. Use of an earlier version of Windows 2000 Server can lead to data corruption.
As Tracker requires JScript 5.5 or greater, you may also need to install the Windows Script 5.5 (or greater) engine. If you have already installed Internet Explorer 5.5 (or greater) on your web server machine, you already have Windows Script 5.5 (or greater) installed. Otherwise, please install/upgrade to Internet Explorer 5.5 (or greater) or browse to the Windows Script Download page, download and install the Microsoft Windows Script Engine (version 5.5 or greater).
Tracker uses Java to send and receive email messages (from the web server machine on which Tracker is installed). As such, it is required that either the Sun Java Runtime Environment (JRE) version 1.3.1.x, 1.4.x, or 5.x or Microsoft Java Virtual Machine (JVM) is installed on the Tracker server. If you are either currently using or have upgraded from Windows 2000 Server Service Pack 3 or earlier (and Internet Explorer is installed on the machine), then the Microsoft JVM is already installed. If your first installation of Windows 2000 Server included Service Pack 4 or if you've never installed Internet Explorer, you may not have the Microsoft JVM installed. On Windows 2000 you can either use the Microsoft JVM or Sun Java (JRE). The Tracker installation program will determine which version is installed and use it (or if both are installed, it will allow you to select which one Tracker should use). If you don't have Java installed, you can download Sun Java from the Sun Java web site. Sun JRE Version 6.0 does not currently work with the Sun JavaMail software that we use for sending and receiving emails, so it cannot be used. Another version of Java (e.g. Version 6.0) can be installed on the Tracker server as long as version 1.3.1.x, 1.4.x or 5.x is also installed. As Microsoft has discontinued support of its version of Java, you can no longer download the Microsoft JVM from Microsoft.
Database Driver Software on Web Server Machine
Tracker requires Microsoft Data Access Components (MDAC) 2.5 or greater and JET 4.0 Service Pack 5 (JET 4.0 SP5) or greater on the web server machine on which you are going to install Tracker (this is true even if you are going to use SQL Server or Oracle for your workgroup database(s)). If you are using SQL Server (2000 or 2005) or Oracle (9i or 10g), you will also need to install additional (client) software described in detail below on the web server machine.
MDAC 2.5
If you are using Windows Server 2003 or Windows 2000 with Service Pack 4, then MDAC 2.5 or greater is already installed.
You can verify the MDAC version on your machine by running
regedit (Start > Run..., enter regedit.exe) and check the "FullInstallVer"
value under the key
HKEY_LOCAL_MACHINE\Software\Microsoft\DataAccess. It should be 2.50.x or greater.
If it is not, then you should download and install MDAC 2.5 or greater
(we recommend MDAC 2.5 Service Pack 2) from the
Microsoft
MDAC Downloads page.
JET 4.0 Service Pack 5 or Greater
If you are using Windows Server 2003 or Windows 2000 Server Service Pack 4,
then you already have JET 4.0 Service Pack 5 installed. You can verify whether
you have JET 4.0 SP5, by finding the file msjetoledb40.dll (typically in C:\Windows\System32)
in Windows Explorer, right-clicking on the file, selecting Properties, clicking on
the Version tab and verifying that the File Version is 4.00.4331.4 or greater.
If you do not have JET 4.0 SP5 (or greater) or are not sure you have it, you should
download and install JET SP5 from the
JET 4.0
Service Pack Download page. After installing the JET service pack, please be sure to reboot
your machine before attempting to install Tracker.
SQL Server (2000 and 2005)
If you are using SQL Server 2000 or SQL Server 2005 as your database server
for one or more Tracker workgroups and SQL Server is not already
installed on the web server (Tracker will be connecting to a remote
SQL Server system), you must have the SQL Server client connectivity software
(e.g. SQL Server client drivers, SQL Server Client Network Utility, etc.)
installed on the web server machine. Some information on installing this
software is included in Microsoft Knowledge Base article
Q303747.
Please consult the SQL Server documentation or contact Microsoft Technical Support
for further information on installing the SQL Server client software.
Note: If SQL Server is installed on a different machine than Tracker
(it is not installed on the web server machine), you must ensure that (a) there is
no firewall software or hardware that prohibits a TCP/IP connection from the web
server to the database server and (b) the client software configuration (in
the SQL Server Client Network Utility) for the
TCP port matches that of the server (by default port 1433 is used; however,
unless you have just installed the software, someone may have changed the default
configuration at the server and/or the client).
Oracle Database 9i
If you are using Oracle 9i as your database server for Tracker,
you must have the Oracle Client software installed on the web server machine.
The Oracle Client software must be version 9.2.0.4.0 (9i Release 2 plus patch set 3095277)
or greater.
Additionally, you must update the Oracle Provider for OLE DB (installed with the Oracle Client)
to version 9.2.0.4.0 by applying patch set 3262468 (9.2.0.4.0).
Simply updating the Oracle Client software using the 9.2.0.4.x patch set will not
update the Oracle Provider for OLE DB which is used by Tracker.
The bug fixes to the Oracle Provider for OLE DB included in patch set 3262468
are required for Tracker to function properly.
Browse to Oracle Metalink or
contact Oracle Technical Support for further details on
how to download and install patch sets 3095277 and 3262468 (or to check for
newer/updated patch sets).
Oracle 9i Release 1 is not supported for use with Tracker (see the
desupport notice on Oracle Metalink
for Oracle desupport dates for 9i Release 1).
Oracle Database 10g
If you are using Oracle 10g as your database server for Tracker,
you must have the Oracle Database 10g Client software installed on the web server machine.
The Oracle Client software must be version 10.1.0.2 or greater. It is required that you install
the full Oracle client. The Instant Client that is available for Oracle 10g is not sufficient for use with
Tracker. Browse to
Oracle Metalink or
contact Oracle Technical Support for further details on
how to install Oracle Database 10g software.
Oracle Database 11g
If you are using Oracle 11g as your database server for Tracker,
you must have the Oracle Database 11g Client software installed on the web server machine.
The Oracle Client software must be version 11.1.0.6.0 or greater. It is required that you install
the full Oracle client. The Instant Client that is available for Oracle 11g is not sufficient for use with
Tracker. Browse to
Oracle Metalink or
contact Oracle Technical Support for further details on
how to install Oracle Database 11g software.
Database Server Software
If you plan to use Microsoft Access as your database, you don't need to install any software. The Access drivers that Tracker uses are included with MDAC, so you have completed preparation for installing Tracker. For information on maintenance of your Access database(s), please review the Database Administration section of the Workgroup Management Guide.
SQL Server 2000 and 2005
If you plan to use Microsoft SQL Server as your database, you need to install
this prior to installing Tracker. It should either be installed on
the web server machine which you plan to use for Tracker or on a
machine that can be accessed over the network from the web server machine
(via TCP/IP).
It is generally easier to configure if it is installed on the web server
machine (no possible firewall or network issues); however, a remote database
may have better performance (because it won't use resources on your web server
machine, although, that must be weighed against network delays in communicating
with the database server machine).
If you are using SQL Server 2005, you must apply Service Pack 1 (or greater)
prior to installation of Tracker. SQL Server 2005 is not supported unless
Service Pack 1 (or greater) has been applied.
After you install SQL Server and prior to installing Tracker, you must
configure it to use SQL Server Authentication. This type of authentication is used by
Tracker when communicating with SQL Server. Instructions on how to
do this are below.
For SQL Server 2000:
Oracle Database 9i, 10g or 11g
If you plan to use Oracle as your database, you need to install
this prior to installing Tracker. It should either be installed on
the web server machine which you plan to use for Tracker or on a
machine that can be accessed over the network from the web server machine
(via TCP/IP). It is generally easier to configure if it is installed on the web
server machine (no possible firewall or network issues, no need to update the client
configuration with each new database name); however, a remote database
may have better performance (because it won't use resources
on your web server machine, although, that must be weighed against network delays
in communicating with the database server machine).
If you are using Oracle Database 9i, you must be using version 9.2.0.4
(9i Release 2 plus patch set 3095277) or greater. Oracle 9i Release 1 is not supported.
If you are using Oracle Database 10g, you must be using version 10.1.0.2 or greater.
If you are using Oracle Database 11g, you must be using version 11.1.0.6.0 or greater.
Please browse to Oracle Metalink or contact
Oracle Technical Support for further details on how to download and install patch set 3095277
(or to check for newer/updated patch sets).
SQL Server and Oracle
After you have installed Tracker, please schedule regular SQL Server or Oracle
backups of your Tracker database(s). Unlike a standard windows application
(or Microsoft Access database file), SQL Server and Oracle database files are not
standard files and can not be backed up by a simple file copy or simple file
backup to tape. If you do not schedule backups via SQL Server, Oracle or via backup
software that connects with SQL Server / Oracle to perform a backup,
you will not be able to restore your data in the event of a hard disk failure
or other hardware/software failure.
Please consult your SQL Server / Oracle manuals for directions on how to backup
your database. Please review the
Database Administration
section of this Help document for details on the name(s) of the Tracker
database(s).
If you are uncomfortable with these procedures we would strongly recommend that
you use Microsoft Access as your database. A simple file backup will work and, while
a lot of factors can affect performance, if you are using
a server with our recommended hardware configuration, an Access
database should be able to handle five thousand problem records
per Tracker workgroup (perhaps more if you have a newer server).
Anti-Virus Software
Temporarily disable any anti-virus software while you run the installation program and perform configuration steps in the Workgroup Management System (WMS). This is recommended so that your anti-virus software will not prevent the installation program or WMS from performing operations such as copying files, running scripts, configuring your web server, setting file permissions and registry entries. Your anti-virus software can be reactivated safely after you have completed the installation steps and any necessary WMS configuration.
End User Browsers
All an end user needs to access Tracker is a supported browser. This is true for all interfaces (workgroup, workgroup Admin section, Workgroup Management System, User Management System). If an unsupported browser (or unsupported version of a browser) is used to access Tracker, a warning will be displayed to let them know the browser they are using is not supported. Use of an unsupported browser is not recommended as it can result in data loss or corruption. For workgroup operations, you can click continue in the warning message to continue using the unsupported browser at your own risk, but an unsupported browser cannot be used at all for the Workgroup Management System or User Management System. Unsupported browsers include any browser or browser version not specifically listed in the System Requirements (pre-release, alpha or beta versions are also considered unsupported). The warning message will not be displayed when accessing the external Knowledge Base pages since these pages are only used to view content rather than submit or modify.
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