You can use the View User operation to review a user's profile information or to review a list of users in a workgroup.

To view a user account:

1. Login to the User Management System
2. Click on the View icon to the left of the user account on the UMS Home Page
   or
   Click on the View icon to the left of the user account in the results of a user search
   or
   Click on the View icon in the top button bar, select the radio button to the left of the option User, select a user in the pulldown and click on the View button

The user's profile information will be displayed:

• User ID
  Unique identifier for user

• Last Name
  User's last name

• First Name
  User's first name

• License Type
  Can be Static, Floating, or Restricted. See Definition of Users by License Type in the Adding a User section for further information. Users with Static or Floating selected as the License Type are also referred to as Unrestricted or Non-Restricted users in various areas of the Help Guides.

• User Type
  This option will only be present if the user account option Enable User Type Property has been enabled in the Set User Account Options section. This property for user accounts has been deprecated and is planned to be removed from a future release. It is possible to use user group privileges to achieve the same effect as the User Type property.

  User Type can be either Internal or External. A user with External selected as the user type cannot be assigned to any record (these users are not listed in the Assigned To pulldown for selection during the workflow process in the workgroups). If Restricted is selected as the License type above, you must select External as the User Type.

• Company
  User's company name

• Email
  Email address of the user. Used by Tracker for email notification of events.

• Phone
  User's phone number

• Fax
  User's fax number

• Address 1
  First line of user's address

• Address 2
  Second line of user's address

• City
  User's city

• State
  User's state

• Zip/Pincode
  User's zip code or pincode

• Country
  User's country

• Comment
  Any other information about the user to be included in his or her profile information

• Character Set
  The character set that supports the characters entered into the user's profile information. This determines to which workgroups the user can be given access. Review the Adding a User section for details on how a user's character set affects their workgroup access.

• Workgroup Name
  Name of the workgroup to which the user has been given access or added. Clicking on the workgroup name will display the Associated User Accounts list for the workgroup.

• Has Access?
  "Yes" denotes that the user has been given access to the workgroup. "No" denotes that the user does not have access to the workgroup.

• Is Added?
  "Yes" indicates that the user is currently added to the workgroup and is displayed in the workgroup's User Accounts section. "No" indicates that the user is not currently added to the workgroup and is not available in the workgroup's User Accounts section.

• Date Added
  The date the user was added to the workgroup. If "Unknown" is displayed, this indicates that the user was added when the workgroup was created (a standard user included in the workgroup's template) or the user has not been added to the workgroup.

• Date Deleted
  The date the user was deleted from the workgroup. If "Unknown" is displayed, this indicates that the user has not been deleted from the workgroup.

• Date Restored
  The date the user was restored to the workgroup. A user can be restored by adding the user to a workgroup in which the user has been previously deleted. "Unknown" indicates that the user has not been restored.

• Last Login Time
  The date and time the user last logged into the workgroup. "Unknown" indicates that the user has never logged into the workgroup.

Viewing a Workgroup User List

The View operation can be used to display all users associated with a workgroup. A user is associated with a workgroup when it has been given access or added to a workgroup.

To view a workgroup user list:

1. Login to the User Management System
2. Click on the View icon in the top button bar
3. Select the radio button to the left of the Workgroup option, select a workgroup in the pulldown and click on the View button

Information for each associated user account is displayed on the User Accounts in Workgroup - <workgroup> page:

• User ID
  The User ID of the user account. Clicking on the User ID will display the View User Account page for the user account.

• Full Name
  The first and last name of the user account

• License Type
  Can be Static, Floating, or Restricted. See Definition of Users by License Type in the Adding a User section for further information.

• See the Associated Workgroups section above for details on the remaining items listed for each user in the Associated User Accounts page.