Incoming Mail settings are used for the Submit via Email feature. The Incoming Mail settings will not be displayed in the Email Configuration page of the Administration section unless an Email License Key has been entered into the Tracker License Manager and the "Enable Submit via Email" option is set to "Yes" in General Preferences.

To configure the Incoming Mail settings,

1. Login to the workgroup as Admin
2. Click on the Admin icon
3. Click on the Email Configuration link
4. Select Set Global Email Options in the Incoming Mail section
5. Click on the Continue button
6. Set the Global Mail Options as desired. The following options are available:

   Send Mail Processing Status (as Email) to User - Select a user who will receive email messages about the processing status of incoming mail for this workgroup. By default, this is set to Admin. Any user that is added to the workgroup and has a valid email address entered into the user profile information can be selected. Select <None> if you do not wish to send any status email messages.

   Send Mail Processing Status (as Email) on - Select the condition which will send an email message about the processing status of incoming mail for this workgroup. By default, this is set to "Success and Failure", which will generate an email message every time Tracker checks for email (even if there is no email to process). Warning: Since this setting will generate a status email every time Tracker checks for email, we strongly recommend changing this setting (to Failure or None) once incoming email configuration is complete and connectivity to your mail server has been verified. Selecting "Failure" will generate an email message only when Tracker gets an error attempting to check for email (e.g. can not connect to the mail server) or gets an error while attempting to convert an incoming message to a new record. Selecting <None> indicates that no email messages should be sent regardless of the processing status of each incoming message. These email messages will be sent to the user specified in the option "Send Mail Processing Status (as Email) to User".

7. Click OK to save the changes