NetResults ProblemTracker
User Administration - Groups

Overview

A user group is a collection of zero or more users. Each group is assigned rights and privileges to the system, and all members of the group inherit those rights and privileges. For example, any user that is a member of the Admins group inherits the ability to access the Admin features of ProblemTracker.

You can assign each user to one or more user groups, and the privileges of each user is the sum of all the privileges for all of the groups that he/she is a member of. There are some restrictions, for example all users are a member of the Users group, and the Admin user is always a member of the Admins group.

To work with user groups, click on the Edit Groups button on the User Administration page.

Adding a User Group

To add a new group, click on the Add Group button. You will be presented a dialog that allows you to enter a name for the group, a description, and select the privileges for the group.

Editing a User Group

To edit a group, locate the desired group on the User Group page, and click on the Edit button. You will be presented with a dialog that allows you to change the group name, description, or privileges.

Assigning Users to a User Group

To assign users to a group, located the desired group on the User Group page, and click on the Users button. You will be presented with a dialog that allows you to add or remove users from the user group. To select multiple users (to add or remove), hold the control or shift key while clicking.