NetResults ProblemTracker
Setting International Date Format

If you plan to use US date format (mm/dd/yyyy) and your operating system and database (if using SQL Server) are also configured to use this format, then you can skip to the next section.

Setting International Date Format

If you would like to use a date format other than the default US date format (mm/dd/yyyy), you should perform the following configuration before adding any problem records.

  1. Login to ProblemTracker as Admin (default password is Admin).
  2. Click on the Admin icon in the navigation bar.
  3. Click on the General Preferences button.
  4. Select the Date Format that you would like to use.
  5. Select the Date Delimiter that you would like to use.
  6. Click the OK button.
  7. Click the Logoff icon in the navigation bar.

Please note that the Date Format and Date Delimiter that you select must conform to a date format which your database is configured to use. By default most databases will use the format specified in the "Regional Settings" for your computer. To check the regional settings for your computer, do the following.

  1. Select Start->Settings->Control Panel.
  2. Double-click on Regional Settings (note the language and country which are selected).
  3. Click on the Date tab (note the Short Date Style and Date Separator).

In the case of SQL Server 7.0, the default date format is determined by the default language (which may be overridden on a per user basis). To check the default language in use on your SQL Server 7.0 system do the following.

  1. Start SQL Server Enterprise Manager.
  2. Expand the SQL Server Group with your SQL Server machine in it.
  3. Right click on the entry for your SQL Server machine and select Properties.
  4. Click on the Server Settings tab.

For further information on language settings in SQL Server 7.0 see the following Help Topics in the SQL Server Books Online (to look them up, search for the word "language").