NetResults ProblemTracker
Printing Records

In order to print documents from ProblemTracker, you should use your browser's print functionality.

To print Query Results, run the query, then select either Table or Text for the format. Table format resembles the same table as shown on the Query Results page. Text format removes the table layout and lists each record sequentially from top to bottom.

To print individual problem records, the best method is to go to the Query section and select PRN = (number), where number is the the PRN you want to print. Scroll to the bottom and select the Report Layout that has the fields you wish to view, then click on Run Query. On the Query Results page, select Text as the Format for Printing. This method allows you to print an individual record with the full content of each field.

To print this ProblemTracker help file, there is a way to print out the complete set of files, but the pages will need to be manually sorted. In Windows Explorer, browse to the directory where ProblemTracker is installed. Typically, C:\Inetpub\wwwroot\workgroup, where workgroup is ptdev, ptweb, ptdev2, etc. In the workgroup folder will be a subdirectory called Help. In the Help folder, there are two directories called Admin and Std. In each of these folders there will be a table of contents file called bots_toc.htm. Print these 2 files first. Then go into the Admin directory and select all of the files, then right-click and select print. Do the same for the files in the Std folder. You can use the printed table of contents files to help you sort the remaining web pages. There is one web page for each table of contents entry. The corresponding title is at the top of each web page.