Features

• Completely web based solution - no proprietary client software is required.
• Customizable without any consulting required - the workflow and bug record can be changed completely by a ProblemTracker admin user.
• Flexible user group security model allows defining access to both operations (Add, Edit, Delete, etc.) and data records.
• Individual user log in and session state ensures security.
• A "Home" page presented after log-in for each user allows instant access to records each user has submitted, records assigned to them, and all functions required to process records.
• Can add, remove, and rename all fields in the bug record.
• Ad hoc query mechanism allows unlimited combinations of any record field to form queries on the bug database.
• Customizable report layouts can be saved by each user of the system, or shared with other members of a user group.
• Queries can be saved by each user of the system, or shared with other members of a user group.
• Unlimited number of attachments of any file type can be made for each incident record.
• Integrated email can be configured to notify on either a change of state or assignment.
• Powerful "Task" feature allows users to presented with only those fields required by the defined workflow when marking their task complete. ProblemTracker automatically advances the incident state and reassigns the incident as defined by the workflow. "Task" allows all members of the team to follow your development process, without any specific knowledge of the process as a whole.
• Incident history keeps a audit trail of activities for all incidents.
• Can add/remove/edit users of the system.
• Can add/remove/edit values for all fields that have a set of allowed values. Examples include product, platform, release number, etc.
• Uses industry standard ODBC database technology.
• Separate Administrator functions are also accessed via a web interface. No proprietary administrator software is required.
• No extra database software is required.

Client Requirements

• Any platform on which either Netscape Navigator (version 3.0 or greater) or Internet Explorer (version 4.0 or greater) is available.
• Netscape Navigator (version 3.0 or greater) or Microsoft Internet Explorer (version 4.0 or greater).

Server Requirements

• 300 Mhz Intel Pentium II or compatible system (450 Mhz Pentium III or faster recommended).
• 64 MB RAM (128 MB recommended)
• 4 GB Hard Drive (ProblemTracker uses up to 30 MB of hard disk space)
• Windows NT 4.0 Workstation or Server, or Windows 2000 Server (Windows NT 4.0 Server or Windows 2000 Server recommended)
• Microsoft Internet Information Server 4.0 or 5.0 (recommended), or Netscape FastTrack or Enterprise Web Server version 2.0 or greater.

Optional Database Support

In addition to the included support for Microsoft Access, ProblemTracker can be used with the following database systems

• Microsoft SQL Server 7.0 and 2000

For Further Information

For further information on NetResults ProblemTracker, please browse to our web site at www.problemtracker.com. There you can find the latest product, ordering, and support information.