Default Email Preferences
Email notification preferences are customizable for each product, however it is very likely that these preferences (or large parts of them) are common across all products for the most part. ProblemTracker allows you to specify a default set of email notification preferences that are the initial values used when a product is added to the system.
To set the default email preferences, follow these steps:
Setting Email Preferences
To set the email preferences for a particular product, follow these steps:
Setting Global Email Options
In the "Set Global Email Options" section, you have the option to select whether Text and TextArea fields that are included in the Email notification message should be truncated or fully displayed. ProblemTracker is set to truncate these fields by default. To display these fields without truncation, follow these steps: