NetResults ProblemTracker
Printing Records

In order to print documents from ProblemTracker, you can click on the print icon present on the Home, Query, and View pages of ProblemTracker to print the contents of the frame where the record(s) are displayed.

To print the reports displayed on the Home Page, go to the Home Page and click on the print icon in the upper right corner of the page.

To print Query Results, run the query, then select either Table or Text for the format. Table format resembles the same table as shown on the Query Results page. Text format removes the table layout and lists each record sequentially from top to bottom. Click on the print icon to begin printing the query results.

To print individual problem records, the best method is to go to the View page for the problem record, click on the Format for Printing button, then click on the print icon at the top of the page. This method allows you to print an individual record with the full content of each field.

To print this ProblemTracker help file, there are 2 ways to print out the complete set of files.
Use Print All Linked Documents Option
Go to the Table of Contents, then select File->Print in your browser to launch the print properties dialog. Click on the option tab, then check the box for the option called "Print all linked documents". This will print the table of contents and each of the subsections listed as clickable links (each individual Help section). The availability of the "print all linked documents" option may depend on your operating system. If the option is not available, use the next method described below.

Print via Windows Explorer
This method will print all of the Help section, but the pages will need to be manually sorted. In Windows Explorer, browse to the directory where ProblemTracker is installed. Typically, C:\Inetpub\wwwroot\ProblemTracker\workgroup, where workgroup is ptdev, ptweb, pteval, etc. In the workgroup folder will be a subdirectory called Help. In the Help folder, there are three directories: Admin, Install, Std, and WMS. In each of these folders there will be a table of contents file. For Admin, the table of contents file is called admin_toc.htm. For Install, it is called install_toc.htm. For Std, it is called bots_toc.htm. For WMS, it called wms_toc.htm. Print each of these files first. Then go into the Admin directory and select all of the files, then right-click and select print. Do the same for the files in the Install, Std and WMS folders. You can use the printed table of contents files to help you sort the remaining web pages. There is one web page for each table of contents entry. The corresponding title is at the top of each web page.

If you wish to print information other than items mentioned above, use your browser's print functionality to print the information.