To delete a workgroup, click on the Delete button on the Button Bar, select a workgroup name from the pulldown menu, then click on the Delete button below the pulldown menu. You can also click on the Delete icon to the left of the workgroup name from the Home Page.
Details of the workgroup to be deleted will be displayed. If you wish to also delete the database as well as the workgroup, check the box at the bottom labeled Also delete the workgroup database. If you wish to also delete the database and the database is a SQL Server database, wait one minute before proceeding with the delete process to allow the connection to the database to shutdown. Click the Delete Workgroup button to proceed with deleting the workgroup. Click OK to confirm that the workgroup should be deleted. A message will appear to confirm that the workgroup was deleted successfully.
If there are any active users using this ProblemTracker workgroup, WMS will not allow the workgroup to be deleted and will display a warning message. To successfully delete a workgroup, all active users should be logged off from the ProblemTracker workgroup. You can logoff users with the Logoff User Sessions operation available in the Block and Unblock Workgroups section.