NetResults ProblemTracker
User License Administration Operations

Each individual workgroup has a Administrator user configured to maintain the database and operations that pertain to a single workgroup. This section allows the Workgroup Management System Administrator to choose whether a workgroup Administrator can edit user account information.

To set the General Option to be applied to all workgroup Administrators:

  1. Login to the Workgroup Management System
  2. Click on the Users icon in the button bar
  3. Select the option Administration Options, then click on the Continue button
  4. Select the option to be applied to all workgroup Administrators (each option is described in detail below)
  5. Click on the Save button to save your selection

Do not allow local workgroup administrators to edit user account information in their workgroup
This option, which is configured by default, does not allow the local workgroup Admin users to edit the user account information for any users. The user account information can only be modified in the Workgroup Management System or by the user in his / her Account Information section.

Allow local workgroup administrators to edit user account information for users in their workgroup that are not in any other workgroups
This option allows local workgroup Admin users to edit the user account information for any users who are only members of their workgroup (the user only has access to a single workgroup). Any users that match this criteria will have an Edit button to the left of the user account listed on the workgroup's User Administration table. This option is selected by default for new installations.

Allow local workgroup administrators to edit user account information for all users in their workgroup
When this option is selected, all local workgroup Administrators will be able to edit the user account information for any users added to their workgroup. An Edit button will be displayed to the left of all user accounts in the User Administration table.