NetResults ProblemTracker
Synchronizing a User

When the profile information for users is modified using the Edit User operation, the information needs to be updated in the workgroups in which the user(s) has(have) been added.

To synchronize the user information in a workgroup:

  1. Login to the Workgroup Management System
  2. Click on the Users icon in the top button bar
  3. Select the option Synchronize User, then click on the Continue button
  4. Select a workgroup to be updated, then click on the Continue button
  5. A confirmation message will be displayed when the operation has completed successfully. Click OK to return to the License Administration menu