The options in this section allow you to edit common parameters used by the Workgroup Management System. Currently, the parameters that can be edited are the Oracle ODBC Driver Name, used by workgroups with Oracle configured as the database type, and the Java Virtual Machine type, used to generate email notifications.

This parameter is used by workgroups with Oracle selected as the database type. You should only modify this field if you are using Oracle Database 9i or 10g with ProblemTracker or under the advice of NetResults Technical Support. If you are using Oracle Database 9i or 10g with ProblemTracker, find the name of the Oracle Driver listed in the ODBC settings to update the Oracle ODBC Driver Name used by WMS:

1. Go into the ODBC configuration section. In Windows 2000/2003, this can be found in Administrative Tools section. In Windows NT, this can be found in the Control Panel.
2. Click on the Drivers tab.
3. Find the Oracle ODBC Driver. This driver will have Oracle Corporation listed in the Company column and "SQORA32.DLL" listed in the File column. Take note of what is listed in the Name column for this driver.
4. Update the Oracle ODBC Driver Name listed in the Workgroup Management System (WMS):
   1. Login to the Workgroup Management System
   2. Click on the Admin icon in the Button Bar
   3. Select the option Edit Common Parameters used by Workgroup Management System
   4. Click on the Continue button
   5. Enter the driver name as it was listed in the ODBC configuration into the Oracle ODBC Driver Name field, then click on the Save button
   6. A confirmation page will be displayed
   7. Click on the OK button to return to the Admin section

Click here to return to the Using Oracle 8i or later Database section.

This parameter is displayed only on Windows Server 2003 and Windows 2000 installations. This is not displayed on Windows NT 4.0 installations. You should only modify this field if you wish to change the Java Virtual Machine (JVM) type used to send and receive email notifications or under the advice of NetResults Technical Support. You must have the corresponding JVM installed before you change the type selected in this section. Sun JVM is recommended for use with Windows Server 2003 as Microsoft does not ship Microsoft JVM with Windows Server 2003. Either JVM can be used on Windows 2000. Information for download and installing JVM can be found in the Preparation for Installing ProblemTracker section of the Installation Help Guide.

To change the JVM selected in WMS:

1. Login to the Workgroup Management System
2. Click on the Admin icon in the Button Bar
3. Select the option Edit Common Parameters used by Workgroup Management System
4. Click on the Continue button
5. Select the type in the Java Virtual Machine (JVM) pulldown, then click on the Save button
6. A confirmation page will be displayed
7. Click on the OK button to return to the Admin section