NetResults ProblemTracker
Results Page

The Results Page is the page that will display the list of articles that matched the criteria specified on the Search page. Various aspects of the Results Page can be customized as described below. A set of results is displayed as an example below.

Header and Footer

Click on the Header or Footer button to the left of Results Page on the Knowledge Base Configurations Page to customize the Header or Footer section of the Results Page. You can enter your own custom HTML into the text box provided. Click OK to save your changes. Please do not enter any header tags into this area. Some examples of header tags are <HTML>, </HTML>, <BODY>, </BODY>.

Contents

Click on the Contents button to the left of the Results Page on the Knowledge Base Configurations Page to customize the contents of the Results page. Specifically, you can select which fields will be used as the columns on the list where articles are displayed on the Results Page. All fields in use in the Knowledge Base workgroup are available to be selected as columns for the Results Page. Fields listed in the Selected Items column are the fields that will appear on the Results Page.

To add a field to the Selected Items column:

  1. Click on the name of a field in the Not Selected Items column
  2. Click on the Add button
  3. If desired, change the order in which the field appears relative to the other fields in the Selected Items column by clicking on the Edit button, then entering the number to be used as the new order. Click OK to save the new value for the order.

To remove a field from the Selected Items column:

  1. Click on the name of a field in the Selected Items column
  2. Click on the Remove button

The Record Number field (called PRN by default) is required to be displayed on the Results page so that each article has a unique identifier. Thus, the Record Number field cannot be removed from the Selected Items column.

When a BigText field is selected to be displayed on the Results page, the contents of the field will be truncated to 255 characters in the results of a Knowledge Base search.

Customizing the Style Sheet for the Results Page

A style sheet is used to determine the look and feel of the Results Page. You can use your own style sheet by placing a copy of your style sheet into the Styles directory of your workgroup's Knowledge Base files. The directory can be found at:

<installation directory>/workgroup/KB/Styles

where <installation directory> is the location where you installed your ProblemTracker files. By default, the <installation directory> is at C:\Inetpub\wwwroot\ProblemTracker and workgroup is the name of the workgroup used as Knowledge Base.

Click on the Style button to the left of the Results Page to specify the name of your customized style sheet. In the Style Sheet File Name field, enter the name of your style sheet file in the format FileName.Extension as in the example KBStyle.css, which is the style sheet used by default.

Check the box for the option Apply to all pages to apply the style sheet entered in the Style Sheet File Name field to all pages related to the Knowledge Base. Enabling this option will overwrite any other style sheets specified in the Style section for the Search and Item pages.

Click OK to save your selections.