NetResults ProblemTracker
Logging Workgroup Information

A log with basic information about a workgroup can be generated for troubleshooting purposes.

To log the workgroup information to a file:

  1. Login to the Workgroup Management System
  2. Click on the Admin icon in the Button Bar
  3. Select the option Log Workgroup Information to a file
  4. Click on the Continue button
  5. Select a workgroup from the pulldown menu
  6. Click on the Log Info button
  7. Retrieve the file from the pttmp folder in the installation directory. The path will be displayed at the top of the page after the logging operation has been completed. By default, the path to retrieve the file will be


    where C:\Inetpub\wwwroot\ProblemTracker is the installation directory and workgroup is the name of the workgroup.

The log file (workgroup.txt) will contain the following information about the workgroup.

This log file is mainly used for assisting NetResults Technical Support in case there is any problem accessing the workgroup.