One example of a project might be a line of products that are grouped together in some fashion (e.g. Project A, which includes Products 1A and 2A).
Projects are created in the Manage Projects section. Each project that is managed in Tracker will have one or more forms available for collecting the information needed to complete the project tasks or track issues associated with the project. If you are planning to only use one project, a “Default Project” is already configured for you to use. You can skip this section and move on to the Forms section.
When creating a new project, you will have the option to select an existing form to be associated with the new project. Selecting a form is not required (select <None> if you have not yet created the Form you want to use). If you have selected a form, you can also select the Workflow that should be used by the Form in this Project.
When creating new projects, keep in mind that each user needs to be a member of a user group that has access to at least one project in order to be able to login to Tracker.
A form is a set of fields that grouped together make up a record. Examples of forms are a bug report, enhancement request, change request, support or help desk issue or Knowledge Base article.
Forms are created in the Manage Forms section. If you are planning to only use a single form, a default form called "Record Form" is already configured for you to use. You can skip this section and move on to the Fields section.
When creating a form, you will have the option to select whether the form will be used with a Workflow. If you never intend to use a Workflow (states, transitions, automatic assignment and email notifications) with the form, select "No" for the Used in Workflow option. Selecting No will set all of the system-required fields (Product, Status, Reported By, Assignee) such that they are not visible to non-Admin users on the form being created. Select "Yes" for the Used in Workflow option if you ever intend to use this form with a Workflow. A Workflow allows you to set up states, transitions, automatic assignment and email notifications when records are submitted using the form. When "Yes" is selected for the Used in Workflow field, the Workflow field contains a list of available workflows that can be associated with the form you are creating. Select a Workflow for the Form. If you do not wish to select an existing workflow (e.g. you plan to create one for this form at a later time), you can select "Empty Workflow". Empty Workflow is a Workflow that has only one state called "Not Applicable", has no transitions or email rules and has TBD as a state manager for the "Not Applicable" state (the state manager cannot be changed). If you wish to create a new workflow for the form you are adding, select the "<Create New Workflow>" option.
Select which existing fields should be available on each Form via the Manage Forms section. Every form will have the system required fields: PRN, Status, Reported By, Assigned To, Deleted and Product. These fields cannot be removed from any form. They can, however, be made so that they are not visible to any groups using the Field Visibility settings for each field. If No was selected for "Used In Workflow" option for the form, the fields Assignee, Status, Reported By and Product will be hidden on that form for all user groups (including the Admin user group).
Create any other fields that will be needed for each form. Fields can added to more than one form. Fields are added in the Manage Fields section. After adding a field, you will have the option to select which forms in which the new field will appear.
When deciding which fields you need, keep in mind what kind of information you and other users and groups involved in the projects will want to track within a single record and in reports. For example, if you want to be able to track when a record was closed, you will want to have a "Close Date" field available for this piece of data to be captured.
Other questions that can help you identify the fields you need and the properties they should have are:
The next section provides information for creating Workflows.