General Preferences are workgroup-wide options that can be set by a Tracker Administrator. To modify the General Preferences:

1. Login to the workgroup as Admin or a user that is a member of the Admin user group
2. Click on the Admin icon
3. Click on the General Preferences button
4. Make any desired changes and click OK to save them

General Options

• Page Title
  Enter the text that should be displayed in the browser's page title. By default, the text "<Template Name> Tracker (<workgroup>)" will be displayed. <Template Name> is the name of the template selected for the workgroup when it was created (e.g. Product Development, Web Site Development, Help, Support, Knowledge Base, etc.). <workgroup> is a variable to represent the name of the workgroup (e.g. pteval, ptswdev1, ptdev, ptweb, etc.). Up to 80 characters can be entered.

• Required Field Highlights
  Check the box(es) for each method you wish to use to highlight required fields on the Add Page, Submit Page and during the Task operation. Checking the box for "Color" will highlight the required field's label in the color selected for the Required Field Label Text option in the Color Preferences section. Checking the box for "Bold" will highlight the required field's label in bold type. Checking the box for "Character" will append a character at the end of the required field's label. A text box to enter a character will be displayed when the box for the "Character" option is checked.

  Checking any of the boxes for this option will display the following text at the top of the Add and/or during the Task operation when required fields are present: "Fields marked with *, Bold and Color are required fields." Only the methods selected will be mentioned in this text. For example, if only the methods "Color" and "Character" are selected, the displayed text will be "Fields marked with <character selected> and Color are required fields." A sample with all 3 methods in use is available in the Add Page sample in the Managing Fields section.

• Display Order Button on Button Bar
  The order button displays the order form in a separate browser window. If you wish to remove this button from the button bar, select "No".

• Remove Records from Database on "Delete" Operation
  This option determines whether a delete operation merely marks a record and associated records as deleted (sets "Deleted" field to "Yes", also known as a "soft delete") or executes a true delete and permanently removes these records from the database (also known as a "hard delete"). The default setting for this option is "No".

• Enable Session Locking with Administrator Level Override
  A record edit locking feature is activated when "Yes" is selected for this option. Users who begin editing, deleting or task operations on a record will lock access to that record until moving to another operation. Record locks can be overridden by users with Administrator level privileges. When an override occurs, the Administrator is notified and asked to confirm the override. The user whose lock has been released, will receive a notification message that their operation was overridden and could not be completed. The default setting for this is "No" (i.e. Session Record Locking is disabled).

• Include "State Manager" in the Assignee List on Add Operation
  Selecting "Yes" for this preference will allow the value "State Manager" to be displayed in the "Assigned To" field when this field is visible on the Add page. Selecting "State Manager" in the "Assigned To" field on the Add page will assign the newly created record to the user listed as the State Manager in the State Manager section for the combination of Form and Project set in the new record. Please review the Managing Workflows section for an explanation of how State Managers are used as a means of automatic assignment.

• Make All Report Privileges Global
  Selecting "Yes" for this preference will allow all privileges related to reports (Query and Metrics) to be applied globally. This indicates that any user group that has Query or Metrics privileges will have the privileges applied irrespective of the Projects and Forms that are visible to the user group. Selecting "No" indicates that the user groups will only have the privileges applied to the Projects and Forms which are visible to the user group. For more detail on what selecting "No" for this option indicates, please review the information about non-global privileges in the User Group Privileges Help section.

• User Name Format for Reports and Email Messages (Home, View, Query and History reports)
  This option determines what will be displayed to identify a user in the Reported By and Assigned To fields in the Home, View, Query, History, and Email Notification Messages. The selection in this option will also affect the sorting of reports that use the Reported By or Assigned To fields in the layout.
  • When "User ID" is selected, the information entered in the User ID field of the user's profile will be displayed and used for sorting in the reports.
  • When "Full Name" is selected, the information entered in the First and Last Name of the user's profile will be displayed. The name will be sorted alphabetically by first name in the reports.
  • When "First Name" is selected, the information entered in the First Name field of the user's profile is displayed and used for sorting in the reports.
  • When "Last Name" is selected, the information entered in the Last Name field of the user's profile is displayed and used for sorting in the reports.

• Report Sort Order (Query and Metrics)
  This option determines how reports will be sorted in the pulldowns which display the list of available reports on the Home, Query, Metrics and Preferences pages. Selecting "Report Name, then User Group" will sort the reports by name first, then by the user group to which the report is accessible. Selecting "User Group, then Report Name" will sort the reports by the user group to which each report is accessible, then by report name (e.g. all reports with "[Users]" listed after the name will be grouped together in the list as the primary sort order).

• Character Set
  This value is set when the workgroup is created through the Workgroup Management System and determines the languages that the workgroup can support. For information about character set including which languages are supported by the one selected for the workgroup, please review the section Adding a Workgroup.

The options is the Add-On Features section are only available when the corresponding license key has been entered into the Tracker License Manager.

• Enable Alerts
  Selecting Yes for this option allows you to use the Alerts feature. The Alerts feature allows you to configure Tracker to send an alert message at a specific date and time or when a record's state has not changed within a certain period of time. Please review the Alerts section for more details about using this feature. This option will not be displayed unless you are using Tracker Enterprise Edition and you have entered a valid Alerts license key in the License Manager (or you are using a trial version).

• Enable Discussion
  Selecting Yes for this option allows you to use the Discussion feature. Discussion allows various threads to be initiated within each record for users and groups to view and post messages. Please review the Discussion section for more details about using this feature. This option will not be displayed unless you are using Tracker Enterprise Edition and you have entered a valid Discussion license key in the License Manager (or you are using a trial version).

• Enable API
  Selecting Yes for this option allows you to use the Add API feature. This option will not be displayed unless you have entered a valid API license key in the License Manager. This feature must be installed using its own installation setup program separate from the Tracker installation.

• API User
  The user selected will determine the settings used when a record is created via the Add API. These settings include the privileges and field visibility granted to this user based on group membership. This option will not be displayed unless you have entered a valid API license key in the License Manager.

• Enable Submit via Web for Unregistered Users
  Selecting Yes for this option allows you to use the Submit Page. The Submit Page allows end users to add records to this workgroup without a user account. Please review the Submit Page section for more details about using this feature. This option will not be displayed unless you have entered a valid Submit license key in the License Manager (or you are using a trial version).

• Enable Submit via Email
  Selecting Yes for this option allows you to use the Submit via Email feature. Please review the Submit via Email Overview for more details about using this feature. This option will not be displayed unless you have entered a valid Email license key in the License Manager.

• Enable Knowledge Base
  Selecting Yes for this option allows you to use the Knowledge Base feature. This feature allows you to publish articles that can be searched by your end users to find answers to common issues or questions. Please review the Knowledge Base Overview section for more details about using this feature. You must enter a valid Knowledge Base license key in the License Manager (or you are using a trial version).

The options available in this section are related to items displayed on the Home Page.

• Include "Default [Users]" in the Home Page Reports
  Selecting "Yes" for this option will display the "Default [Users]" saved query for selection in the saved query pulldowns on the Home Page. Selecting "No" will exclude this saved query from being displayed in the saved query pulldowns on the Home Page. Default [Users] is a saved query that is included in a workgroup by default and is designed to display all records in the workgroup.

• Home Page Message for Restricted Users
  Enter text to be displayed on the Home Page of all Restricted Users. This can be used to enter instructions or announcements. Up to 300 characters can be entered and the text is treated as plain text. The Home Page image in the Home Page section of the User Guide shows an example of a Home Page message stating "Tracker will be upgraded over the weekend..."

• Home Page Message for Standard Users
  Enter text to be displayed on the Home Page of all non-Restricted users. This can be used to enter instructions or announcements. Up to 300 characters can be entered and the text is treated as plain text. The Home Page image in the Home Page section of the User Guide shows an example of a Home Page message stating "Tracker will be upgraded over the weekend..."

The following options are related to use of the Help and Task icons in a user's Button Bar. For the Help icon, you can customize the link such that standard or restricted users will be directed to the URL you desire when clicking on the Help icon in Tracker. This can be used to direct users to your own custom Help documentation or to an intranet site or other URL that provides information to guide their use of Tracker. For the Task icon, you can customize the tool tip that is displayed when the mouse is hovered over the Task icon. This can be used to explain to your users the purpose of the Task operation (e.g. "Update Record", "Mark Issue Complete", etc.).

• Custom Help Link for Restricted Users
  Enter the URL for the page that should be displayed when a Restricted user clicks on the Help icon in the Button Bar. The URL must start with "http://" or "https://". Leaving this option blank will display the default Tracker Help Guide page when clicking on the Help icon.

• Custom Help Link for Standard Users
  Enter the URL for the page that should be displayed when a Static or Floating user clicks on the Help icon in the Button Bar. The URL must start with "http://" or "https://". Leaving this option blank will display the default Tracker Help Guide page when clicking on the Help icon. Note: This setting does not apply to the "Admin" user account. The Admin user account will be directed to the default Tracker Help Guide page when clicking on the Help icon in the Button Bar.

• Task Icon Tool Tip for Restricted Users
  Enter the text that should be displayed as a tool tip when a Restricted user hovers their mouse over the Task icon in the Button Bar. Up to 255 characters can be entered. "Mark Task Complete" will be entered for this option by default.

• Task Icon Tool Tip for Standard Users
  Enter the text that should be displayed as a tool tip when a Static or Floating user hovers their mouse over the Task icon in the Button Bar. Up to 255 characters can be entered. "Mark Task Complete" will be entered for this option by default.

The following options are related to the use of the Submit via Web for Unregistered Users and Submit via Email features. Please review the Submit Page and / or Submit via Email Help sections for details about these features.

• Date Format
  Select a format for the Date from the pulldown menu. The format that you choose will be used to display fields that contain date information on the Submit Page and outgoing email notification messages sent to the users of the Submit Page and Submit via Email features.

• Time Format
  Select a format for the time from the pulldown menu. The format that you choose will be used to display all fields that contain time information on the Submit Page and outgoing email notification messages to the users of the Submit Page and Submit via Email features. Choosing 12 hour for the time format will display times followed by AM or PM to denote the appropriate 12 hour period, such as 02:05:38 PM. Choosing 24 hour as the time format will display times without the AM or PM designation, such as 14:05:38.

• Time Zone
  Select a time zone from the pulldown menu. The time zone that you choose will be used to display all fields that contain time information on the Submit Page and outgoing email notification messages to the users of the Submit Page and Submit via Email features. For a list of available time zones in your operating system, please to the following section:
  Windows 2003 / 2000 Time Zones

• Adjust To Daylight Saving Time (DST)
  Check this box if you wish to have Tracker adjust time information to account for daylight saving time. If you selected a time zone in which daylight saving time is observed, we recommend that you enable this option.

• User Groups
  This option determines which Projects and Forms are visible to Unregistered Users on the Submit Page. Any Projects and Forms visible to the selected user groups will be available on the Submit Page. To see which user groups have visibility to a Project (and its respective form(s)), check the Project's Form Visibility section.

  This option also determines which set of privileges will be used to send email notifications to the users submitting issues via the Submit Page or Submit via Email features. The group(s) selected will determine what fields and other content (greeting, introduction, link, history comment, etc.) are included in the outgoing email notification messages. For more information on how fields are included in email notification messages for each user group, please review the User Groups - Field Visibility section. For more information on how other email content is included in email notification messages for each user group, please review the Privileges - Email Content section.

  Select one or more user groups for this option. To select multiple user groups, hold down the Ctrl button on your keyboard as you click on the user groups.

• Send Email Notifications On
  Select the actions that will result in email notifications being sent to users of the Submit Page and Submit via Email features. Selecting "Submit via Web" will send email notification messages to users who submit issues via the Submit Page. Selecting "Submit via Email" will send email notification messages to users who submit issues via the Submit via Email feature. Selecting "Updates After Submit" will send email notification messages for any operation after an issue has been added (e.g. edited, change of status, change of assignment, etc.) to the email address captured in the "Unregistered User Email" field. Selecting <None> will not send any email notification messages to users of the Submit Page or Submit via Email features or to the email addresses in the Unregistered User Email field. For more information on actions after adding an issue that will result in email notifications, please review the Email Rules section.

Record Visibility allows a Tracker administrator to set up an environment where access to records is restricted on a user group basis. Disabling record visibility can have the benefit of faster performance since enforcing record visibility restrictions requires more complex database queries. Please review the Configuring Record Visibility section below for more information about setting up this feature.

Use the options below to enable and configure Record Visibility settings. Then, set the related user group privileges in the User Administration section for internal user groups. If there are already records entered into the workgroup, you may wish to edit the record visibility of those records using the Edit Results operation in the Query page.

• Enable Record Visibility
  Selecting "Yes" for this option will enable the Record Visibility feature, which will restrict the records a user can access based on his/her user group membership.

• Limit Record Visibility Selection To A User's Own Groups
  For those users with the ability to edit the visibility of a record, this option selects whether they should only be able to select from user groups that they are a member of (Yes), or whether they should be able to pick any user group (No). For maximum security, it is recommended that this preference be set to "Yes".

• By Default Include "Users" Group for Record Visibility on Add Operation
  When a record is added, it is automatically made visible to the user groups in which the user reporting the record is a member. This option selects whether the "Users" group should be included in this list of user groups (Yes) or not (No). If you intend to use the record visibility feature to limit access to records, you should select the value No (since all non-Restricted users are a member of the "Users" group, including this group means that all non-Restricted users can view any record). Non-Restricted users are users that have "Static" or "Floating" selected as the license type. Restricted users are users that have "Restricted" selected as the license type. For more information about distinguishing between users of different license types, please review the Users section.

• Visibility for Records Submitted by Unregistered Users via Web
  Since there is no registered user associated with issues reported via the Submit Page, this option allows you to configure the Record Visibility for issues submitted via the Submit Page. If the Submit Page and Record Visibility are enabled, select the user groups which should be able to access records submitted via the Submit page. The Admin user group is not available for selection in this field because the Admin user group can always access any record added via the Submit page. To select multiple user groups, hold down the Ctrl button on your keyboard while selecting the user groups.

• Visibility for Records Submitted by Unregistered Users via Email
  When processing incoming emails, Tracker may not be able to map an incoming email to a user account (there is no user account with the same email address). In that case, this option allows you to configure the Record Visibility for issues submitted via email. If the Submit via Email feature and Record Visibility are enabled, please select the user groups which should be able to access records submitted via email. The Admin user group is not available for selection in this field because the Admin user group can always access any record added via email. To select multiple user groups, hold down the Ctrl button on your keyboard while selecting the user groups. If the option "Action for Unmapped Emails" is set to "<Delete Email>" in the Incoming Email Settings for a form, this option does not apply since it is only used for unmapped emails. For further information please review the Record Visibility for Records Submitted via Email help section.

Record Visibility is a feature that restricts the records a user is able to access based on user group membership. This is useful in environments where you need to limit the records that are accessible to customers or external users while still allowing these users to access records that are pertinent to their company or account. To configure Record Visibility, please use the steps below:

1. Enable the feature and set the Record Visibility options in the General Preferences section described above
2. Set the Record Visibility privileges in the Privileges section
3. For any user that is not a member of a user group with the privilege "Override Record Visibility" (most likely all external users or customers), add the user to at least one user group other than the "Users" group so that this user can see the records he/she reported. For example, you may choose to create a user group for each company, vendor, or external user. This is required because by setting the option By Default Include Group 'Users' for Record Visibility on Add Operation to "No" in the General Preferences, any records added to the system will not be accessible to members of the Users group. If the user is a member of only "Users" group, then he/she cannot even view the records they submitted. Refer to the User Groups section for details on creating user groups and adding users as members
4. Set the visibility for any existing records in the workgroup. By default, any existing records are visible to the Users group (which includes all users in the workgroup). If you are enabling Record Visibility after records have already been added to the workgroup, you may wish to set the visibility for existing records. You can use the Edit Records operation on the Query Results page. To use the Edit Records operation and set the visibility for records, you must be a member of a user group with the "Edit Query Result Set" and "Edit Record Visibility" privileges enabled. More information can be found in Privileges Help section. It is recommended that you enable these privileges for the Admin user group to perform the steps below.

   To set the visibility for existing records: Note: Please ensure you have a backup of your workgroup database and attachments as the Edit Records operation cannot be undone.

   1. Login to the workgroup as Admin (or a user with the required privileges mentioned above)
   2. Click on the Query icon
   3. Click on the Clear button
   4. Enter criteria to return the set of records for which you wish to change the visibility. or, if you wish to return all records, do not enter any criteria.
   5. Click on the Run Query button
   6. Click on the Edit Records in the upper right corner
   7. In the field Make Visible to These User Groups, select the user group(s) to which you wish to make this set of records visible. To select multiple user groups, hold down the Ctrl button on your keyboard as you select the user groups.
   8. Click OK to save the change and click OK to confirm the operation

Record Visibility and Metrics

Record Visibility is not enforced in the Metrics section. Metrics by their nature tend to be global. They are usually used by managers with access to most of the data. For situations where someone should have limited, you can use the Home Page Only user group privilege to show the user a defined set of charts that they can access from their Home Page.

The following options are related to enabling the Source Code Control Integration feature. Please review the Overview and Requirements for more information about this feature.

• Enable Source Code Control Integration
  Setting this option to Yes allows your database to interact with the Source Code Control system specified in the next 3 options.

• Source Code Control Product
  Microsoft Visual Source Safe is the only product that can be used for Source Code Control Integration at this time.

• Path to srcsafe.ini
  Specify the path to the srcsafe.ini file that is present on the server machine where Tracker is installed.

• Path to ss.exe
  Specify the path to the ss.exe file that is present on the server machine where Tracker is installed.