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There are several preferences that are applied to all areas of the Knowledge Base. These preferences include setting the workflow state where Knowledge base articles are published as well as selecting date and time formats.
To set the Knowledge Base Preferences:
The preferences that can be set for all Knowledge Base pages are described below:
Knowledge Base Article Form
Select a form that should be used for creating and publishing
articles to the Knowledge Base. The forms available for selection
are based on the forms that have been created in the
Manage Forms section.
Articles from these Projects are visible
This option limits the articles that are published
in the Knowledge Base to only those that have belong to one
of the selected projects. The projects available are the projects
associated with the form selected in Knowledge Base Form.
More information can be found in the
Manage Projects section.
Articles in these State(s) are visible
Choose a state or a state group as the state(s) where articles are
published to the Knowledge Base. When a Knowledge Base
article has the Status field set to the state(s)
selected for this preference, the article can be viewed using the
Search Page -- it is available to all end users searching the Knowledge
Base.
Multiple states can be selected for this preference by creating a state group in the Managing Workflows page of the Administration section and selecting the new state group for this preference.
Date Format
Select the date format that should be used when displaying date fields
in the Knowledge Base articles and related pages (Search, Results, and Item pages).
Time Format
Select the time format that should be used when displaying date fields in the
Knowledge Base articles and related pages (Search, Results, and Item pages).
Selecting 12 Hour will display the time using the numbers 1-12 to represent each hour.
Choosing 24 hour will display the time using the numbers 0-24 to represent each hour.
Time Zone
Select the time zone that should be used when displaying date fields in the
Knowledge Base articles and related pages (Search, Results, and Item pages).
The list of available time zones is based on the operating system of the
Tracker server machine. The following Help section contains
the time zones for the server operating systems supported by Tracker:
Windows 2003 / 2000 Time Zones
Adjust to Daylight Saving Time (DST)
Checking the box here will enable the system to adjust the workgroup
data to account for daylight saving time. If you selected a
time zone for the workgroup where daylight saving time is observed,
it is recommended that you enable this option.
You can customize the color scheme of the Knowledge Base pages.
To set the color preferences for the Knowledge Base pages:
The following color preferences can be set for the Knowledge Base pages:
IE Browser Button Settings
These settings determine the colors of the buttons for users using the Internet Explorer (IE) browser.
Use Default Buttons (& Inputs)
Checking the box for this option will apply
the operating system's default color settings
to the buttons for IE users. When this option is enabled, the
rest of the IE Browser Button Settings are disabled.
Gradient
Select a method for applying a gradient effect to the button
color (e.g. "Bottom to Top" is the method selected
in the IE Browser Buttons Sample).
Selecting "None" will not apply the gradient effect to the
button color. This option will not be available when
the option Use Default Buttons (& Inputs)
is enabled.
Background
The color used in the background of
the buttons in the Tracker
pages (e.g. the light blue color behind the text "Click"
on the button
in the IE Browser Buttons Sample).
This option will not be available when
the option Use Default Buttons (& Inputs)
is enabled.
Text
The color of the text in the buttons
in the Tracker
pages (e.g. the color of the text "Click"
in the IE Browser Buttons Sample).
This option will not be available when
the option Use Default Buttons (& Inputs)
is enabled.
Border
The color of the border of the button
in the Tracker pages
(e.g. the color of the light blue border around the
"Click" button
in the IE Browser Buttons Sample).
This option will not be available when
the option Use Default Buttons (& Inputs)
is enabled.
Other Browser Button Settings
These settings determine the colors of the buttons for users using browsers other than Internet Explorer.
Use Default Buttons (& Inputs)
Checking the box for this option will apply operating system's default color settings
to the buttons for non-IE browsers. When this option is enabled, the
rest of the Other Browser Button Settings are disabled.
Background
The color used in the background of
the buttons in the Tracker
pages (e.g. the blue color behind the text "Click" on the
button in the
Other Browser Button Sample).
This option will not be available when
the option Use Default Buttons (& Inputs)
is enabled.
Text
The color of the text in the buttons
in the Tracker
pages (e.g. the color of the text "Click"
in the
Other Browser Button Sample).
This option will not be available when
the option Use Default Buttons (& Inputs)
is enabled.
Border
The color of the border of the button
in the Tracker pages
(e.g. the color of the black border
around the "Click" button
in the
Other Browser Button Sample).
This option will not be available when
the option Use Default Buttons (& Inputs)
is enabled.
Error Page Settings
The following settings are applied to the error page should an error occur in the Knowledge Base.
Body Background
The background color of the error page.
Body Title Font
The color of the text displayed at the top (title) of the
error page.
Border Background
The color of the border displayed
around the error information.
Left Pane Body Text
The color of the text in the left pane of the error page.
NetResults Tracker
