NetResults Tracker
Preferences

There are several preferences that are applied to all areas of the Knowledge Base. These preferences include setting the workflow state where Knowledge base articles are published as well as selecting date and time formats.

To set the Knowledge Base Preferences:

  1. Login to Tracker as Admin
  2. Click on the Admin icon
  3. Click on the Knowledge Base button
  4. Click on the Preferences button to the left of "All Pages"
  5. Make selections for the preferences, then click OK to save your selections

The preferences that can be set for all Knowledge Base pages are described below:

Knowledge Base Article Form
Select a form that should be used for creating and publishing articles to the Knowledge Base. The forms available for selection are based on the forms that have been created in the Manage Forms section.

Articles from these Projects are visible
This option limits the articles that are published in the Knowledge Base to only those that have belong to one of the selected projects. The projects available are the projects associated with the form selected in Knowledge Base Form. More information can be found in the Manage Projects section.

Articles in these State(s) are visible
Choose a state or a state group as the state(s) where articles are published to the Knowledge Base. When a Knowledge Base article has the Status field set to the state(s) selected for this preference, the article can be viewed using the Search Page -- it is available to all end users searching the Knowledge Base.

Multiple states can be selected for this preference by creating a state group in the Managing Workflows page of the Administration section and selecting the new state group for this preference.

Date Format
Select the date format that should be used when displaying date fields in the Knowledge Base articles and related pages (Search, Results, and Item pages).

Time Format
Select the time format that should be used when displaying date fields in the Knowledge Base articles and related pages (Search, Results, and Item pages). Selecting 12 Hour will display the time using the numbers 1-12 to represent each hour. Choosing 24 hour will display the time using the numbers 0-24 to represent each hour.

Time Zone
Select the time zone that should be used when displaying date fields in the Knowledge Base articles and related pages (Search, Results, and Item pages). The list of available time zones is based on the operating system of the Tracker server machine. The following Help section contains the time zones for the server operating systems supported by Tracker: Windows 2003 / 2000 Time Zones

Adjust to Daylight Saving Time (DST)
Checking the box here will enable the system to adjust the workgroup data to account for daylight saving time. If you selected a time zone for the workgroup where daylight saving time is observed, it is recommended that you enable this option.


Color Preferences

You can customize the color scheme of the Knowledge Base pages.

To set the color preferences for the Knowledge Base pages:

  1. Login to the workgroup as Admin
  2. Click on the Admin icon
  3. Click on the Knowledge Base button
  4. Click on the Color button to the left of "All Pages"
  5. Make selections for each of the color preferences (Description of preferences)
  6. Click OK to save the changes

Color Preference Options

The following color preferences can be set for the Knowledge Base pages:

IE Browser Button Settings

These settings determine the colors of the buttons for users using the Internet Explorer (IE) browser.

Use Default Buttons (& Inputs)
Checking the box for this option will apply the operating system's default color settings to the buttons for IE users. When this option is enabled, the rest of the IE Browser Button Settings are disabled.

Gradient
Select a method for applying a gradient effect to the button color (e.g. "Bottom to Top" is the method selected in the IE Browser Buttons Sample). Selecting "None" will not apply the gradient effect to the button color. This option will not be available when the option Use Default Buttons (& Inputs) is enabled.

Background
The color used in the background of the buttons in the Tracker pages (e.g. the light blue color behind the text "Click" on the button in the IE Browser Buttons Sample). This option will not be available when the option Use Default Buttons (& Inputs) is enabled.

Text
The color of the text in the buttons in the Tracker pages (e.g. the color of the text "Click" in the IE Browser Buttons Sample). This option will not be available when the option Use Default Buttons (& Inputs) is enabled.

Border
The color of the border of the button in the Tracker pages (e.g. the color of the light blue border around the "Click" button in the IE Browser Buttons Sample). This option will not be available when the option Use Default Buttons (& Inputs) is enabled.

Other Browser Button Settings

These settings determine the colors of the buttons for users using browsers other than Internet Explorer.

Use Default Buttons (& Inputs)
Checking the box for this option will apply operating system's default color settings to the buttons for non-IE browsers. When this option is enabled, the rest of the Other Browser Button Settings are disabled.

Background
The color used in the background of the buttons in the Tracker pages (e.g. the blue color behind the text "Click" on the button in the Other Browser Button Sample). This option will not be available when the option Use Default Buttons (& Inputs) is enabled.

Text
The color of the text in the buttons in the Tracker pages (e.g. the color of the text "Click" in the Other Browser Button Sample). This option will not be available when the option Use Default Buttons (& Inputs) is enabled.

Border
The color of the border of the button in the Tracker pages (e.g. the color of the black border around the "Click" button in the Other Browser Button Sample). This option will not be available when the option Use Default Buttons (& Inputs) is enabled.

Error Page Settings

The following settings are applied to the error page should an error occur in the Knowledge Base.

Body Background
The background color of the error page.

Body Title Font
The color of the text displayed at the top (title) of the error page.

Border Background
The color of the border displayed around the error information.

Left Pane Body Text
The color of the text in the left pane of the error page.