The License Administration section of the Workgroup Management System (WMS) allows you to add and maintain users for all workgroups in a central interface. The number of users that can be added to the License Administration section depends on the number and type of licenses you have entered in the License Manager. Once your users have been created and given access to specific workgroups using the License Administration operations below, your users can begin using ProblemTracker.

The following are the user operations available in the License Administration section:

• Adding a User
• Editing a User
• Deleting a User
• Editing a User's Access to a Workgroup
• Editing a Workgroup's List of Users
• List Users
• License Summary
• Synchronizing a User
• Administration Options

To perform an operation in the License Administration section of WMS:

1. Login to the Workgroup Management System
2. Click on the Users icon in the button bar
3. Select the radio button to the left of the option desired
4. Click on the Continue button

Individual sections of this Help documentation can also be accessed from within the Workgroup Management System by clicking on the Help link in the upper right corner of each page.