Downloads

Welcome to the NetResults Tracker Downloads page. You can find the latest releases on this page. Please contact Technical Support if you need to download an older version of NetResults Tracker.

Request 6.7.4 Download
  • NetResults Tracker 6.7.4

  • To read about new features and fixes in this release, please visit the features page.

  • After you have downloaded the software, please follow the Version 6.7.4 Installation Instructions.

  • If you are upgrading to version 6.7.4 from any version 5 or earlier (e.g. 5.5.4), you will have to enter your version 6 license keys (version 5 or earlier license keys will not work with version 6). If you are already using version 6.x.x and have license keys entered, you already have the keys you need.

  • Upgrading without the appropriate license keys could result in the inability to login to your workgroups (because you have more users than licenses entered), unexpected changes to your users (floating users will be converted to static users if a floating license key is not entered), and/or the inability to use certain features.

  • If your Software Updates and Support (SUS) subscription is current, then you can get your new license keys by clicking on the "Request Download" link to the left and entering your account information. License key requests are reviewed by Sales and licenses will be issued within one business day.

  • You can check your SUS subscription status online by using the Subscription Renewal Information page. If you have any questions regarding your subscription, please contact NetResults Sales.

Request 6.7.3 Patch A
  • Patch A for NetResults Tracker 6.7.3

  • 6.7.3 Patch A adds support for the Firefox version 53+ and Chrome version 59+ web browsers to your 6.7.3 installation. We strongly recommend an upgrade to 6.7.4 instead of applying this patch; however, you can apply this patch as a stopgap measure for Firefox and Chrome support until an upgrade can be scheduled.

  • This patch is not needed for Firefox ESR which will keep version 52 as its baseline for at least the next 6 releases.

  • After you have downloaded the software, please review the 6.7.3 Patch A readme for instructions on how to apply it to your installation.

SOAP Toolkit 3.0
  • Microsoft SOAP Toolkit 3.0

  • Microsoft Simple Object Access Protocol (SOAP) Toolkit 3.0 enables NetResults Tracker to use Submit via Email add-on feature and NetResults Tracker Open API Software Development Kit (SDK) add-on tool.

Sun JRE 5.0
  • Sun Java Runtime Environment (JRE) 5.0 - Update 22

  • NetResults Tracker uses the Sun Java Runtime Environment (JRE) 5.0 to send and receive email messages (from the web server machine on which Tracker is installed).

  • Sun JRE Version 6.0 (or greater) does not currently work with the Sun JavaMail software that we use for sending and receiving emails, so it cannot be used. A newer version of Java (e.g. Version 6.0) can be installed on the Tracker server as long as version 5.0 is also installed (before or after the newer version of Java is installed).