For each of items below, a default path is listed. The "<installation directory>" mentioned in the path may be "C:\Inetpub\wwwroot\NetResultsTracker" or "C:\Inetpub\wwwroot\ProblemTracker" or "C:\Inetpub\wwwroot". Or, it may be a value other than the default if the default was overridden in the original installation. Typically it is at the "root" of your (virtual) web site.
If you are using Access as the database type for your workgroups, copy all NetResults Tracker workgroup database files which are to be upgraded and archive the copies in a safe location. These files are shown below for a default installation.
If you are using MySQL, SQL Server or Oracle as the database type for your workgroups, you may backup MySQL, SQL Server or Oracle database(s) by using MySQL, SQL Server or Oracle backup or data export operation. Backups may done to a hard disk as well as to tape. Please review your MySQL, SQL Server or Oracle documentation for further information.
Copy all NetResults Tracker workgroup attachment files and archive the copies in a safe location. These files are located in the path (folder) shown below for a default installation.
Copy the Workgroup Management System database file. The default location is:
Copy the User Management database file. The default location is:
If you are using Version 5.5.4 or older and have customized the login page with your own html, you need to back up the corresponding files as well. These files are located in the path (folder) shown below for a default installation. If you are using Version 6.0.0 or newer, these files do not need to be backed up because the customization is now saved in the database.