NetResults Tracker Features

Version 6.6.1 Feature Pack 1

Enhancements in this feature pack are listed below. There are no fixes in this feature pack. If you do not need any of these features, there is no need to apply this feature pack to your 6.6.1 installation.

• Support for the Chrome web browser (version 12.0+) has been added.
• Support for the Internet Explorer 10.0 web browser has been added.
• Support for the Safari 6.0 web browser has been added.
• Modified the NetResults Tracker software to workaround the display of extra scrollbars in the Firefox web browser (first seen in Firefox 16.0 and still an issue at least through Firefox 18.0).
• Windows 8, Android, and iOS are now detected when using the Autofill feature to initialize a Text field with an Operating System value.
• Removed the requirement that Java be enabled in the web browser when an administrator configures Color Preferences.

Version 6.6.1

Enhancements for this version can be found below. For a list of fixes in this version, please browse to the Version 6.6.1 Fixes list.

• Support for the Safari 5.0 web browser has been added.
• The display of color gradients has been added for newer versions of the Firefox (version 3.6+) and Safari (version 4.0+) browsers. Previously this feature was only supported when using the Internet Explorer browser.

Version 6.6.0

• For NRT Online Hosted Service
• For Packaged Software

NRT Online Hosted Service

Enhancements for this version can be found below. For a list of fixes in this version, please browse to the Version 6.6.0 Fixes list.

Fields

• A new field type, User Pulldown, is available. This type allows a pulldown field to be configured with option menu items that match the list of users in a user group. If you wish to convert an existing pulldown field to be a user pulldown, please use the steps in this Knowledge Base article.
• The maximum number of fields per form has been increased.
• Text fields can now accommodate up to 160 characters.
• Date fields can now be set to a blank or "null" value during the Task operation.
• A Last Updated Date field is now available in every form. It is automatically updated with the date and time when the record was last modified. This enables reporting (Saved Queries) and metrics (Saved Charts) based on the date/time records were most recently updated. In previous versions, this could only be done in History reports.
• Assigned To, Reporter and Status can now be set as Key Fields for a form. Pulldown fields can now be set as Primary Key Fields.
• All obsolete option menu items for a pulldown can now be deleted in a single operation.

Reports

• Reports generated in the Metrics section can now include multiple forms.
• New options are available in the Edit Results operation:
  • A record can be changed to route it to the previous state and be assigned to users in particular roles such as the Reporter, State Manager or Last Assignee for a particular state.
  • Data can be appended in Text or TextArea fields.
  • A field's value can be set to blank ("null") or overwritten with a specific value for Date, Link, Text, TextArea and Url field types.

General

• Assigned To and Status can now be configured as required Task Fields via the "Require Selection" option available in the New State and New Assignee transition properties. A utility is available to change all transitions to use this new option.
• Field help can now be displayed in the View Page.
• Url attachments can now be added on the Add and Submit pages and during the Task operation.
• Record Attachments can now be displayed in the Summary or Body of a Knowledge Base article.
• The file name of a file attachment is included in the Attachments section on the View Page.

Packaged Software

Enhancements for this version can be found below. For a list of fixes in this version, please browse to the Version 6.6.0 Fixes list.

Web Servers

• Windows Server 2008 R2 (IIS 7.5) support has been added
• Support for installation on 64-bit versions of Windows Server 2008 and 2003 has been added

Databases

• SQL Server 2008 R2 support has been added

Web Browsers

• Support for Firefox Version 3.6 has been added

Fields

• A new field type, User Pulldown, is available. This type allows a pulldown field to be configured with option menu items that match the list of users in a user group. If you wish to convert an existing pulldown field to be a user pulldown, please use the steps in this Knowledge Base article.
• The maximum number of fields per form has been increased in SQL Server and Oracle databases.
• Text fields can now accommodate up to 160 characters in SQL Server and Oracle databases (Access databases and previous versions of Tracker are still limited to 80 characters).
• Date fields can now be set to a blank or "null" value during the Task operation.
• A Last Updated Date field is now available in every form. It is automatically updated with the date and time when the record was last modified. This enables reporting (Saved Queries) and metrics (Saved Charts) based on the date/time records were most recently updated. In previous versions, this could only be done in History reports.
• Assigned To, Reporter and Status can now be set as Key Fields for a form. Pulldown fields can now be set as Primary Key Fields.
• All obsolete option menu items for a pulldown can now be deleted in a single operation.

Reports

• Reports generated in the Metrics section can now include multiple forms in SQL Server and Oracle databases.
• New options are available in the Edit Results operation:
  • A record can be changed to route it to the previous state and be assigned to users in particular roles such as the Reporter, State Manager or Last Assignee for a particular state.
  • Data can be appended in Text or TextArea fields.
  • A field's value can be set to blank ("null") or overwritten with a specific value for Date, Link, Text, TextArea and Url field types.

General

• Assigned To and Status can now be configured as required Task Fields via the "Require Selection" option available in the New State and New Assignee transition properties. A utility is available to change all transitions to use this new option.
• Field help can now be displayed in the View Page.
• Url attachments can now be added on the Add and Submit pages and during the Task operation.
• Record Attachments can now be displayed in the Summary or Body of a Knowledge Base article.
• The file name of a file attachment is included in the Attachments section on the View Page.

To read about the features (enhancements and fixes) in Versions 6.5.0 - 6.5.1, click here.