You can read about what's new in 6.7.3 in the NetResults Tracker Features page and the NetResults Tracker Fixes page. The features page includes links to relevant sections of the Help manuals with information on how to enable and use the new features. To maintain backward compatibility, most new features are not enabled immediately after upgrade. This allows you to upgrade now to get the fixes and selectively enable new features whenever it is most convenient for you.
If you are using Version 6.0.0 or later already, you do not need new license keys and can skip to the Requirements section.
If you are using Version 5 or earlier, you will need to get new license keys. Please do not upgrade your installation to Version 6.7.3 until you have your Version 6 license keys. Upgrading without the appropriate license keys could result in the inability to login to your workgroups, unexpected changes to your users (floating users will be converted to static users if a floating license key is not entered), and/or the inability to use certain features.
You can request your Version 6 license keys when you download the Version 6.7.3 software.
Before installing, please review the Version 6.7.3 Requirements. The fact that the software appears to successfully install does not mean that your server meets our requirements. If it does not meet the requirements, some features of the product will not operate properly and/or you may have very poor performance. Your support agreement is not valid on any server which does not meet the requirements. If you are not sure whether your server meets the requirements, you can contact Technical Support and they can assist you in validating your server. If you do not have a web server which meets the requirements and wish to use Version 6.7.3, you may wish to consider moving to the hosted version of NetResults Tracker. We can move your existing data to our data centers. All you will need to use the system (including administrative operations) is a web browser.
There are no known issues at this time.
You can get access to the software on the Support Downloads page. You can download the software if your Software Updates and Support (SUS) subscription is current (or was current as of the release of 6.7.3). You can check your SUS subscription status and/or renew your SUS subscription online by using the Subscription Renewal Information page on our web site.
Information on how to install the software is available in the Version 6.7.3 Installation Instructions.
You can browse to the Knowledge Base to find answers to many questions as well as the most up to date information for troubleshooting and resolving issues. If you have a current SUS subscription, you can also contact NetResults Technical Support for assistance.